FAQ

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Returns & Exchanges

How to Start Your Return:

  1. Check to see if your item is eligible for a return by reviewing the requirements below.
  2. Email us at info@truesouthclubs.com with a detailed description including the following information:
  • Your name
  • The item you wish to return
  • Your order number
  1. We will respond to your request within 3 days. If your return is approved, we will attach a return label. 
  2. Package up your items using the original packaging or a mail-friendly package of your choosing, with the return label affixed to the package.
  3. Once items are received, we will process your exchange order. Please allow up to 15 days for us to receive and process your return.

Discounted items, gift card purchases, and items that have been worn or washed are considered yours to keep and do not qualify for return or exchange. 

Return Requirements:

  • Products must be unwashed and unworn.
  • Defective or damaged products are handled on a case-by-case basis. See Exchanges section below for more information.
  • All returns must be made within 30  days of your original purchase.
  • Products must have been purchased from www.truesouthclubs.com Otherwise, they must be returned at the location from which they were purchased.