Get in touch
Have questions about your order, or a general enquiry not answered above?
How can we help?
FAQ
Ordering
What size should I buy?
Most of our apparel runs true to size. If the garment has any special specifications it will be noted in the bottom of the description.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to see all of our return and exchange policies
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns. Our shipping time is 8-10 business days. Many of our products are made to order so this process requires a few extra days! We do our best to get the orders out as quickly as possible.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Returns & Exchanges?
Something you got not quite right? No worries, you may qualify for a refund or exchange!
How To Start Your Return:
- Check to see if your item is eligible for a return by reviewing the requirements below.
- Email us at info@truesouthclubs.com with a detailed description including the following information:
- Your name
- The item you wish to return
- Your order number
- We will respond to your request within 3 business days. If your return is approved, we will attach a return label.
- Package up your items using the original packaging or a mail-friendly package of your choosing, with the return label affixed to the package.
- Once items are received, we will process your exchange order. Please allow up to 15 days for us to receive and process your return.
Discounted items, gift card purchases, and items that have been worn or washed are considered yours to keep and do not qualify for return or exchange.
Free Shipping?
We offer free shipping on most orders over $99 dollars. However free shipping does not combine with other offers or discounts. If you forget to add the code at checkout we are unable to process a refund on the shipping at this time.
CODE: SHIPFREE
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Want To Be A True South Retailer?
Group, Custom, Or Retail Sales?
Get in touch with us! info@truesouthclubs.com
Subject: Group/Custom/Retail
We will be happy to help you get set up with a large or bulk order with special pricing.* (Dependent on quantities.)
We are also able to help you create custom designs on a case by case basis.
Our team will be in touch within 72 hours of receiving your email.
Where Can I Find You?
You can always shop online 24 hours here at truesouthclubs.com
Want to shop our gear in person!! You can find us in any of these retail locations:
Palm Pointe - Orange Beach, AL
The Wharf - Orange Beach, AL
Huntsville, AL
Spanish Fort, AL
Mobile, AL
Flowood, MS
Oxford, MS
Lafayette, LA
Baton Rouge, LA
Franklin, TN
